When it comes to customers, Amanda says that Royop has some retail tenants that own three different shops in three different Royop centres. When it comes to consultants and contractors, meanwhile, she says they have relationships that go back multiple decades. One example of a long term partner is EMBE Consulting Engineers – they are a full-service mechanical and electrical firm that takes pride in providing simple, elegant, and cost-effective solutions that enhance the long-term value of their projects. Their fully-integrated mechanical and electrical engineering allows them to deliver complete building services for all types of projects, form new construction to tenant fit-ups, and their dual services model is particularly well suited to LEED-accredited projects. According to Amanda, by working with top-quality experts like EMBE and others, Royop is able to deliver their projects to a consistently high standard of quality. “We’ve always used the best in class consultants. We’ve never sacrificed when it comes to design and constructability. If it’s the right thing to do, it’s the right thing to do. It’s never a matter of ‘We can’t afford that.’ That’s how we ensure quality.” “That’s paid dividends for us – particularly in our relationships with municipalities,” she says. “I would say we have excellent relationships with the City of Calgary, with the City of Lethbridge, with the City of Medicine Hat and the City of Edmonton, and that’s because they know that when it comes to quality, Royop is there. They don’t have to worry about us.” In addition, Jacob says that the money they spend on quality up-front is almost always later recouped in valuation. “We often hear ‘How are you able to spend the money?’ – and the answer is it comes back as revenue,” he explains. “When we build a shopping centre or an apartment building, we command some of the highest rents. We get those rents because people know that they’re moving into a place where they are not going to have to deal with deficiencies.” “We have that reputation,” he says. “We’re known for doing the right thing. That’s something that’s core to our business.” THE CONSTRUCTION SOURCE CANADA
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