Service and quality According to Danny, Solvest has been able to grow so quickly over the past seven years as a result of their unrivalled industry reputation. They have built that reputation, he says, on the back of both their quality and customer service. When it comes to customer service, he believes their success is a result of their wellconsidered sales process – “we’ve really polished that over the years,” he says. “Our first and foremost priority is sharing information and educating people,” he explains. “That sets the whole tone of the conversation with the client. Whether they go with us or not, we want them to have a fantastic experience. Even if they don’t go with us, we want them to be able to talk about the experience with their neighbours and family and friends and we want them to say nice things.” When it comes to quality, meanwhile, Danny credits their equipment – “we only source THE CONSTRUCTION SOURCE CANADA
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