someone is going to be looking at their work, and they know that if it’s not delivered to our standards – which are extreme – then it’s not going to be accepted.” According to Sean, the company’s trades and suppliers also understand that to get the work in the first place, the price has to be right. They have to be able to provide both good quality and good pricing or the relationship isn’t going work. Sean also reiterates how important it is that theirpartners share in their commitment to customer satisfaction clients. Again, if they don’t have those same values, the relationship doesn’t tend to last. “We have to have the same commitment from our partners that we are going to do right by the client and fulfill our promises,” Sean says. “They have to truly care, just like we do.” One example of a partner that exhibits that care is Avid Mechanical – they are a local company that provides individualized HVAC solutions that meet the heating and cooling needs of their clients. They combine the highest quality parts and equipment with a commitment todelivering exceptional customer service. Like M.D. Steele, their goal is to help their clients achieve money-saving solutions without ever compromising quality or effectiveness. According to Sean, when SJOC does find partners like that – partners who meet their high standards, and who truly care about meeting the needs of their clients – they do their best to hold on to them. Accordingly, they have built some relationships that go back almost to the beginning. MAY 2022
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