in both size and profile, so the scale of their work has trended up. Today, Monk Renovations routinely services clients within a 100 kilometre radius of the Halifax area. They excel at kitchen renovations, bathroom and ensuite renovations, and basement renovations, but they are also regularly hired for home reno projects involving additions, exteriors, decks, and anything in between. No matter the size or scope of the project, however, Dan believes that clients choose the company for the same reasons – namely, their attention to detail onsite, the quality of their craftsmanship, and the quality of their service. When it comes to their service, Dan believes the key is being “open, honest, trustworthy, and professional.” “Our slogan, as much as we have a slogan, is ‘Trusted – professional,’” Dan says. “We tell our guys every day that if we act professionally, and we maintain the trust of our clients, we will always have a good relationship. People really just want respect. They want to be heard. That’s what we provide, that’s what we do.” At Monk renovations, they recognize that a home renovation project is intensely personal. At the beginning of a project, most clients hand them their keys and then go off to work, leaving them alone in their private residence. “In some ways, that’s a scary responsibility,” Dan says. “We don’t take that lightly. We take that very seriously. We know that maintaining trust is absolutely critical to our business.” THE CONSTRUCTION SOURCE CANADA
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