service, in particular, Pedro says “our goal is total transparency.” To achieve that goal, they use an online project management system, where their clients can access all of the quotes available on any selection, they can follow the schedule in different views (they can view it in Gantt chart form, for example), and they can make educated decisions regarding selections and options for their custom build. They can also access all pictures and documents. “Our focus is the client’s interest first. We constantly thrive to nurture relationships while educating and communicating our efforts to clients.” The same system also facilitates communication between the company and their “excellence external team” of consultants, subcontractors, and suppliers. Following drawing sign-off, they first use our project management system to send projects for open bids with our pre-qualified trades and suppliers. From there, every little detail of the project is tracked and updated on a daily basis. The system showcases specs and selections, the budget, purchase orders, the schedule, and even warranty items. Again, homeowners also have access to this system – they can see the progress of their project with every update that the project team enters. Those updates happen often, so all parties are always in the loop. For example, the system updates the budget immediately after a selection is made, and it syncs with QuickBooks Online every day at 5 p.m. to show any paid bills for a homeowners’ specific project. The schedule is also updated three times a week at a minimum by their team and all trades and suppliers get notifications if there’s a change MARCH 2022
RkJQdWJsaXNoZXIy OTYzNTg=