of coordination,” he explains. “But when you work with us, it requires less. We take some of that off their plates. Everything flows a lot better. If I need the plumber to do something, I don’t need to call the general and have themcall the plumber, and vice versa. We can work it all out under one roof.” Of course, Those Guys also consistently delivers quality results – their customer loyalty is just as much a credit to that. “We don’t want any customers to have to call us back because they have issues,” Tyler says. “We’re busy enough. So we do everything we can to prevent that. Every week, we’re checking in with our employees to make sure they have everything they need to do the job and we make sure they do it right the first time.” At Those Guys, they also make sure that every employee treats customers with friendliness and respect. “The interaction with customers is really key,” Tyler says. “It’s just as important as anything else. We want them to have a good experience. We make sure we’re polite. We make sure we’re responsive. We let it be known that if they need anything, they should just let us know and we’ll take care of them.” “All our relationships are about respect,” he adds – that includes their relationships with clients, but also their relationships with employees and suppliers. “We give it, and we get it back in return. I think that’s what makes us successful.” JULY 2022
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