giving accurate feedback, offering trustworthy solutions, and implementing product safety and accountability.” Overtheyears,EdgeInnovations has been able to build repeat relationships with a long list of customers. Glynn believes that success and loyalty is a credit to their values. At the same time, he also credits their driving belief that “the client needs to be successful.” “When we’re talking to a client, we’re not selling a building,” he explains. “We’re selling a solution that will help them achieve what they need to achieve. Maybe that’s a way to keep their plane warm and dry. Maybe that’s a way to keep their silica sand or their frac sand secure and out of the elements.” “We try towalk in the customer’s shoes,” he adds. “We put ourselves in their position and we think about ‘What would be the most successful result?’ We don’t just show them three options and tell them to pick one. We figure out what they need and we give them detailed, accurate, and unbiased information about the best option that will meet their needs. That’s what sets us apart. That’s why clients keep coming back.” Of course, clients also come back because they are satisfied by the quality of Edge’s structures. Again, a credit to the values the company lives by. It’s also a credit to their carefully-vetted roster of suppliers and subcontractors. Edge’s relationships with those partners tend to go back even further than their relationships with their clients. “In construction, your supply chain is very key,” Glynn says. “You’re only as good as what your vendors can provide. Fortunately, we’ve found some industry experts who we can really trust. We’ve found people who can operate to the highest levels of safety and execution.” THE CONSTRUCTION SOURCE CANADA
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