the result they want.” “We’re seen as trusted advisors for many of our clients,” he adds. “They’ll call us early on to discuss a site and seek our advice.” Many of Keystone Environmental’s clients go back a decade or more. Raminder believes that the company has earned that loyalty, at least partly, by being so responsive. “Our goal is to always get back to clients within a couple of hours. That doesn’t mean having all the answers all the time, but if there’s an outstanding email or a call, it means acknowledging it. Just writing back ‘I got your email, let me get back to you’ goes a surprisingly long way. That’s earned us a lot of good will, I think because it shows that we understand the urgency. We know that if a client is calling us, they’re calling us for a reason.” Another key part of retaining customers is providing value, Mike adds. That’s where Keystone Environmental’s three departments and multidiscipline staff come into play. “We don’t just specialize in one thing,” Mike explains. “We have multiple skillsets. We could be working with a client on a contaminated site and say ‘Hey, did you consider this biological challenge or this engineering issue?’ Andwe don’t just present the problem; we also come up with solutions. That can save clients a lot of time and money down the line.” That ability to come up with solutions, Raminder reiterates, is a credit to the company’s staff and collaborative culture, as well as to their commitment to helping clients’ realize their end-goals. “This is a result of sitting down with everyone involved right from the start,” he says. “We make sure everyone understands why we’re doing the project, what the purpose is, what our client’s objectives are. We make sure everyone on the team, no matter how junior or senior, is all on the same page.” APRIL 2022 Different modes of transportation, including float planes, are necessary to access the most remote parts of a project area.
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