“After seven years of hiring these companies, I saw what the weaknesses were in the market, and I saw where there were opportunities to advance the industry,” he continues. “That’s what I wanted to do with VanMars.” Now, when clients work with VanMars Drilling, Ross believes they have an “increased level of confidence and comfort,” because they’re dealing with a professional engineer who has been in their shoes and knows what they are looking for. “I think I have a better idea of what they want than a driller working in an office,” he says. “If you asked our clients, they would agree. I think they’d say that we provide a higher level of service than they are accustomed to.” Again, Ross says that a significant part of that is just being reliable and responsive. He says that responding to emails and phone calls quickly goes a long way – as does being timely with estimates and invoices. “If the client reaches out and wants an estimate, we do our best to get it to them the same day, instead of having them wait,” he explains. “We know that a lot of times their budget is largely affected by the potential costs of drilling. So the sooner they have their answers, the sooner they can proceed, the sooner they can put their proposals together and get the job. They don’t want to be waiting around on their driller to get back to them.” Another significant part of being reliable is being safe. Fortunately, as previously mentioned, VanMars Drilling is set apart by their sincere THE CONSTRUCTION SOURCE CANADA
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