The Construction Source

MAY 2021 it took to manage a project, to ensure that budgets and timelines would always be met. That process involved listening to the trades, a lot of learning, trial and error – making mistakes is how you learn – but she persevered and figured it out. “I love design, and I love renovations, so I kept ongoing,” she says, “and I kept on improving, while educating myself along the way.” As a result of that perseverance, Creative Touch Interiors has successfully developed a portfolio of industry-acclaimed projects, both large and small. They have also earned a highly long list of glowing customer reviews and testimonials, along with a significant percentage of repeat business. “We form amazing relationships with clients,” Paulette says. “It starts with really listening to the homeowner and getting to know them. We gain an understanding of how a homeowner functions in their home and then we make sure we’re there for them every step of the way.” “We become friends,” she adds. “We get to know each other; trust and communication are keys toasuccessful relationship. It becomes long-term. We’re so people-focused; it’s hard not to form a good relationship.” Paulette credits the strength of those relationships, in part, to the interpersonal skillsofherself and her team. That’s backed up by testimonials, in which clients often say the company is easy to communicate with, they are responsive to questions and concerns, making the process simple. The company backs up that personal service with quality delivery and exceptional design. Paulette believes that this ability also sets the company apart and essentially comes down to the calibre of the trades and contractors on-site. “I work with the best of the best,” she says. “It’s them doing the work. Yes, I co-ordinate,