The Construction Source

THE CONSTRUCTION SOURCE CANADA Haus and we’re elevating it,” he continues. “We’re maintaining that same focus on being service-driven.” As part of that focus, Timber Haus is responsive to their clients at all times. If the client has a question, they make sure to get back to them right away, not a week later. And if the client has an issue with their home, the company will come and solve it, no matter how many years have passed. “If something goes wrong, we’ll be there,” Don says. “If the wind picks up and it blows off someone shingles five years later, and it’s not covered under the warranty, we still help them out and fix it. If someone calls us on a Saturday morning, we’ll go there on a Saturday morning. If someone needs to meet after hours, we’ll meet them after hours.” “It’s all about the people,” John reiterates. “We’re people- driven. That’s true of our whole team.” Speaking of that team, Don says the direct staff at Timber Haus is both “amazing,” and “amazingly close.” “We have construction, design and permit meetings every week to make sure everybody is on the same page,” he says. “When everybody is on the same page, that’s when you get a quality build.”