The Construction Source

THE CONSTRUCTION SOURCE CANADA thick and getting thicker all the time – and on #MyBelmont, Scott says standards have been consistently exceeded. “That starts from day one, from our first construction start-up meeting,” he explains. “Quality control is part of every conversation we have, along with safety, schedule, and cost. We don’t react to quality control; we implement quality control. We have many processes and inspections that we enforce, and we don’t compromise.” As a result of those strict standards, Scott believes that their work on #MyBelmont is among the highest quality in the Greater Victoria area. “We’ve had a very successful run with our construction partners,” he says. “We couldn’t have done this without them.” One more thing buyers appreciate, Scott adds, is Ledcor’s customer service. He says that #MyBelmont’s sales and customer service team takes a very personal approach, as they understand “these are people’s homes – they care about them a lot, and we take that seriously.” “We do anything and everything we can to make sure the relationship is personal,” Scott explains. “We never treat a customer as just ‘one of many.’ We’re hands-on. We know people’s names. We make people the priority.” Moving forward, Ledcor’s goal is to continue raising the bar when it comes to customer satisfaction, but also when it comes to quality. Continuous improvement has served the