The Construction Source

JUNE 2021 As much as possible, however, PCH aims to avoid those future problems by building durable homes to begin with. To achieve that durability, they have implemented a stringent quality control program, they employ experienced site supervisors, and they work only with subcontractors and tradespeople that they can trust to deliver to their standards. “We work with really skilled sub- trades,” Kulwant says. “Those relationships are quite steady, and they’re well-managed. We have an expectation that they deliver a quality product, andwe hold them to that expectation.” “And they hold us to a standard as well,” Gursharan adds. “It’s a two-way street. If they have an issue, or if there’s something we can do to make life easier for them, we’re here to help. It’s a very collaborative environment.” Kulwant describes the company’s relationship with direct employees similarly. She says that PCH’s culture is “very team-oriented.” “We work together,” she says. “We all have a common goal, which is delivering a quality home to the customer on time and on budget, and we work towards that goal every day.” “Wehaveopencommunication,” she adds. “We’re always looking for new ideas. We encourage every member of the team to provide input on processes, procedures, policies etc. We know that each member of our team has a high level of competence in their area of expertise, so if they if they feel we have room for improvement in certain areas, we’re always open to that.” The PCH team also emphasises giving back to society, which their team members also appreciate. In September, for example, they auctioned off all the furniture in their show- home and they donated 100 percent of the proceeds to local Calgary charities. “On a high level, we are a very values driven organization,” Gursharan explains. “Our values are critical to what we do. Being collaborative, trustworthy, honest and hard-working – those are foundations of our business culture.” Furthermore, as part of their values system, they believe that giving back to society is critical. Gursharan says those are values passed on by their