The Construction Source

THE CONSTRUCTION SOURCE CANADA Over the years, PCH has built some extremely strong relationships with customers, and the company has grown largely as a result of referrals, word of mouth, and repeat business. Gursharan credits that loyalty to the “trust” they built with their clients. “Trust is at the center of our client relationships,” he says. “Once we have that trust, we do everything in our power to retain it.” Part of earning and maintaining that trust, according to Kulwant, is “standing by the customer, right from the beginning of the process right until the end – and the end is not when we hand over the keys.” “We like to continue the relationship moving forward,” she explains. “We offer an exceptional warranty program and warranty service program. If there’s a problem down the line, we’re going to be there to fix it.” Strict standards