The Construction Source

THE CONSTRUCTION SOURCE CANADA lot of comments from people about how much they like our designs. We also get a lot of comments from people all over the country, who wish we built in their city.” In addition, there’s the company’s personal service. Accent Infills has a small but dedicated team – they only employ three people directly – and they give every client a lot of personal attention. “We get to know all of our clients on an intimate basis, and vice versa,” he says. “We build really close relationships. I believe that has a lot to do with our success. Most of our business comes from referrals and word of mouth.” “It’s about constant communication and listening. We really get to know our customers, weunderstandwhat their wants and needs are, and we incorporate that into their house. We understand that people are spending a lot of money. Usually, we’re building their dream house or forever home. We have to respect that. We have to make sure we’re paying attention and that we’re really dialled in.” Of course, the quality of the company’s product is also differentiator –and their volume of industry recognition is proof that they are delivering that quality. Again, Jeff credits that consistency to the dedication of their staff. “Everyone that works here lives, eats, and sleeps Accent Infills,” he says. “You couldn’t ask for a better or more committed team.” “We treat every house as if it was our own,” adds Heather Stirling, project co-ordinator. “We take the time to plan what out we’re going to do in terms of finishes. If we need to make tweaks to the plan to make it more functional, we’ll do that. Every project is a special project. It’s very important to us that we approach it that way.” Accent Infills’ extended team of subcontractors and tradespeople are also important. Heather says they hold those partners to very high standards, and those standards are consistently met. She also says the company’s relationships with those partners are mostly longstanding, with most subcontractors dating back to the company’s very beginning. “We are definitely loyal to our trade partners,” she says. “In return, they’re loyal to us.”