The Construction Source

THE CONSTRUCTION SOURCE CANADA “little things that people can overlook.” “We make sure there is a space for garbage in the garage,” Jennifer explains. “We make sure there’s storage space for bikes and golf clubs and ski gear. We put a lot of thought into the details. We’re very mindful of how the customer is actually going to live in the space.” To that end, Sherwood Homes is also adaptable. They pay close attention to the changes their customers make to their plans, and if a change is common enough, they will usually alter their plans accordingly. “If we notice a trend in some of the upgrades or selections that people are electing to do, we may adapt those changes as standard,” Jennifer explains. “We are always mindful of feedback of our customers,” she says. “Our customers are the most important part of our business. It’s integral to our success that we ensure that they are happy and satisfied with the product we deliver. We have to keep them in mind at all stages.” “We also proactively engage with our customers,” she adds. “We open the door and ask for feedback. We see how they’re doing, how they’re handling the home buying experience, and if there’s anything we can do to improve upon it. It’s always our goal to reach out to our customers before they feel the need to reach out to us.” As a result of that customer focus, Sherwood Homes has been very successful at earning referrals and even repeat business. Within their Lara Bay community, for example, there are a number of buyers that are