THE CONSTRUC T I ON SOURCE CANADA all of our trades. We want everyone to look at the project with a holistic approach. We all check our egos and we focus our attention on getting the best product and the best experience for our client.” Emmett Leo Homes is also transparent when it comes to their team members, just like they are with clients. From the start, they make sure that everyone on site understands the extremely high standard of quality expected of them. “Whether it’s me, whether it’s a project manager, whether it’s a site supervisor, whether it’s a trade – we’re all operating on the same basis,” Dan says. “We all have the same expectations for quality. We’re all reviewing our work constantly; we’re making sure that nothing is missed. ” And when something is missed, Emmett Leo Homes is transparent about it. Again, Dan says, that’s where the company’s most important value comes into play. “When we talk with clients when we first meet them, we tell them that things are going to go wrong,” he explains. “We’re working with humans, and human beings are imperfect. Things are going to go wrong. People are going to make mistakes. What’s important is we have the processes in place to catch them when they happen, we’re honest about them, and we make them right.”
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