Avi made relationship-building a priority, and the company has never compromised on that commitment. “Avi ingrained the importance of relationships into the company’s philosophy,” Victor explains. “He’s a firm believer in building relationshipswith team members, with trades, and especially with our customers.” But what’s the key to building lasting relationships with customers? According to Victor, it’s surprisingly simple: “If a customer is not happy, we do our best to make sure we correct that,” he says. “That’s true of every division of the company. That’s what we’re known for. That’s how we’ve built our reputation.” “We deliver what we promise,” he adds. “If you talk to anybody at Homes by Avi, that’s a phrase that’s likely going to come up. It’s something we’re taught very early on, and we’re reminded of it often. If we say we’re going to do something, we’re going to do it. That’s the mentality in which we operate.” At ACMI, they promise quality. They are able to deliver on that promise because of the depth of their experience. From their many years in business, they know what quality looks like, and they know how to achieve it consistently. “Quality starts with making sure we pick the right product, and our choice of product is informed by a history of learning,” Victor says. “Over time we’ve learned what to put in our homes, and just as importantly, we’ve learned what not to put in our homes. That’s the starting point.” Quality also starts with getting the design right, and ACMI can help with that too. Even if they’re not involved from the JULY 2021
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