The Construction Source

THE CONSTRUCTION SOURCE CANADA Springfield Woodworking also believes that it’s important to be responsive. If there’s ever a problem with one of their products, they prefer to get out there and correct it right away, rather than wasting time with recriminations or assigning blame. “When we have a problem, we go take care of it,” Pauly says. “We don’t wait until tomorrow. I don’t believe in the phrase ‘We’ll deal with it tomorrow.’ We do it today.” As a result of that approach, Springfield Woodworking has always earned a consistent stream of business based off word-of-mouth and referrals. Pauly likens his customers to links in a chain that’s always expanding. “I don’t want any link in the chain to break,” he says. “I want customers to keep connecting us to their friends and family. They are our best salesman and our best advertisers. They are how we grow the chain.” “When we have a problem, we go take care of it,” Pauly says. “We don’t wait until tomorrow. I don’t believe in the phrase ‘We’ll deal with it tomorrow.’ We do it today.”