The Construction Source

FEBRUARY 2021 They can be as involved in the process as they want to be.” For more than 30 years, that process has worked “extremely well,” Paul believes. As evidence, he cites the company’s history of repeat work and referrals. “We don’t advertise a lot,” he says. “We’ve never advertised a lot. We’ve just tried to make sure our clients are as happy as possible, so they would tell their friends and family. That’s what we’ve relied on for the last 35 years, and that’s worked. That’s kept us busy. Our clients have been our best advertising.” Paul credits that satisfaction in equal parts to the company’s personal service and the quality of their work. The quality of work is founder Pat McKenna’s domain – he builds every single house the company undertakes, he’s on-site, he’s managing the subcontractors. He also has personal relationships with the subcontractors and suppliers, and he makes them fully aware of the company’s expectations and standards of quality. “Pat has been doing this for a long time,” Paul says. “He knows how to deliver quality, and he knows how to get the best out of the people he works with.”