The Construction Source

APRI L 2021 says they have taken more active role in the beginning of every project. “In the past, the process has always been the client presents us with the drawings, we quote them, then we move forward,” he explains. “Now we’re being more proactive. We’re looking at the drawings and we’re asking questions. We’re making sure we understand what the client and their engineers are doing. And if we believe there’s a way we could save them time or money, we’re making those suggestions right from the start.” Those efforts are reflective of the company’s commitment to continuous improvement – a category they did score highly in. At the 2020 H.O.M.E GOLD Awards, administered by CustomerInsight™, that high score contributed towards A-1 Cement winning the category for ‘Best Trade Partner.’ “That’s huge for us,” Russell says of the recognition. “It gives us a lot of pride and confidence, and it gives our customers a lot of confidence.” Again, however, Travis clarifies that A-1’s work is not done: “When we got the results back, we were happy to see that we had a 92 per cent ‘would recommend’ rate,” he says. “We showed that to some potential customers and it blew their minds. But we want a 100 per cent ‘would recommend’ rate. We want to keep getting better.”