The Construction Source

APRI L 2021 working on a concrete finishing crew. At about 18, he earned a journeyman’s ticket. He later worked as a supervisor assistant, then as a supervisor, and then he moved into the office to learn the management side of the business. His titles since then have included ‘Operations Manager,’ General Manager, and as of January 2019, ‘President.’ became ‘Operations Manager.’ Travis, meanwhile, also started working at the company at just 14-years-old, and he also earned a concrete finishing ticket at about 18. He was interested in sales early on, but he wanted to make sure he spent enough time on site first in order to “really understand what we’re selling.” He spent several years heading up his own crew, until 2010, when the company’s previous Sales Manager retired and Travis was invited to step into the role. Today, A-1 Cement specializes in a wide range of concrete services for homeowners and builders alike. Their projects include: sidewalks, patios, garage pads, basement floors, steps, and more. Their clients include: new home builders, residential home owners, light commercial contractors, municipalities, and insurance companies. Many of the company’s clients are longstanding, with some relationships predating even Russell and Travis’ involvement in the business. They credit that customer loyalty to the company’s longstanding commitment to quality and customer service, but also their longstanding commitment to continuously getting better. Recently, the company demonstrated that commitment by working with CustomerInsight™, an industry- leading customer experience research company, to survey their customers and acquire honest feedback about their performance. Through that process, they discovered the areas they excelled compared to their competitors, and also the areas where there was room for improvement.