The Construction Source

APRI L 2021 afterwards. We’re not going to disappear.” Most of the company’s clients – especially in the agricultural realm – are repeat ones. Many have grown a lot over the years and have relied on Zak’s Building Group to keep their facilities up to date. Lance credits that loyalty, once again, to their focus on customer service. But what does customer service mean to Zak’s Building Group? On the building side, Lance says it’s about being responsive and reliability – “it’s being there for clients when they need you.” Lance also says it’s about going the extramile, and “doing things that other builders won’t” – e.g. assisting with permitting even when it’s not in the scope of the project. “We’ll do a lot to make our customers happy,” he says. “Even if it’s not part of our scope of building – if a customer needs help, we’re there to help them. That’s one of the main reasons why they keep coming back.”