The Construction Source

APRI L 2021 According to Cathy, Hay Design is further set apart by their approach to customer service. Over the years, she says the vast majority of their work has come from referrals and repeat clients, and she credits that loyalty to their commitment to communication. “It’s all about communication,” she says. “In both residential and commercial design, it’s about communicating every single aspect of a project along the way to your clients. It’s about making sure that there are no surprises; that they know what to expect. Every renovation has its hurdles and challenges. Preparing clients for that is really important.” On the commercial side, especially, the majority of Hay Design’s clients are repeat ones. They have worked with many of the same building owners for more than 15 years. Learning every day