The Construction Source

OCTOBER 2020 “They are absolutely thrilled,” Iain says. “They are in awe of the new space. They had a home they were extremely un- happy with, and now they’ve decided it’s going to be their forever home.” “We’ve had multiple reference calls from them already,” he adds. “That’s the ultimate com- pliment. That means so much to us. When we get a call from a client’s friend or family, it means that they really trust us and they were really satisfied with the home we delivered.” Moving forward, Iain says the goal is to continue to achieve that level of satisfaction, and continue to deliver large-scale and unique projects like they did for those clients. He also says that they are interested in growing, but that the more im- portant priority is “maintaining our relentless focus on service and quality.” “We never have had a massive ambition to grow,” he says. “Our growth has always been very organic. We’ve been very fortunate that demand has grown as a result of our culture and our values and the success of our buildings. It’s important that we maintain those things.” The challenge, Iain adds, is find- ing new team members that can be trusted to properly rep- resent the company’s values. He says they are “timid” about bringing on new people for that reason, but that they are “al- ways on the hunt for great tal- ent.” “But we’re also willing to wait on that really good talent,” he con- cludes. “We’ll postpone growth if growth comes at the expense of having a fun place to work, or at the expense of maintain- ing our values and quality. Our quality will always come first.”