The Construction Source

NOVEMBER 2020 Duncan Harwood only works with “high quality” partners, and that they put them through a “constant monitoring process.” “What I have found is that somebody’s quality on the first install that they do for you is usually not the same quality on the fifth install that they do for you,” he explains. “The fifth install is where most builders fall off, because they don’t review. At Duncan Harwood, we constantly monitor and manage quality.” The partners that stick around, Matt says, are the partners that share in his passion for building. He calls those people “craftspeople,” as opposed to just “subcontractors.” “They are people who are passionate about their craft, who are passionate about what they do, no matter what it is,” he says. “They are people who take a lot of pride in their work. They are craftsmen and craftswomen.” “Duncan Harwood Custom Homes is an extension of me,” he says. “I take that very seriously. I never want to let a customer down.”