The Construction Source

NOVEMBER 2020 Matt credits Duncan Harwood’s quality to a number of factors. One of them is his personal involvement – he’s on site all day long, he is in charge of training his employees, and he takes full responsibility for every product they hand over to a client. “Duncan Harwood Custom Homes is an extension of me,” he says. “I take that very seriously. I never want to let a customer down.” In order to avoid that outcome, Matt also leans on his project management software, which calls for constant quality management reviews and inspections, and enabled the company to head off problems as they come up – “as opposed to later, when it’s too late, or they are too costly to address, “Matt syas. Matt is also extremely selective of his subcontractors and suppliers. As a company, he says Really good people