The Construction Source

VISIT US TODAY! Southside Design Gallery and Clearance Centre Westend Design Gallery 10920 178th Street NW 8605 Argyll Road NW durabuiltwindows.com Windows and doors that make an impression. Get inspired at a Durabuilt Design Gallery near you, or have our experts bring the inspiration to you for an in-home consultation. Our Southside location has hundreds of in-stock windows and doors at discounted prices for immediate use! to honour builders in North America that provide extraor- dinary customer experiences. The winners are the builders that score the highest with their customers on home buy- ing experience surveys, which are evaluated using Avid Rat- ings’ award-winning, unbiased third-party survey platform. Ev- ery home buyer survey in the Avid database is meticulously analyzed, and the total scores are calculated using scores from the total home buying ex- perience, the willingness to re- fer, and the actual number of recommendations a buyer has made. In a statement announcing the awards, Tim Bailey, division president of Avid Ratings Cana- da, said that the winners “repre- sent a list of builders that have all excelled in setting the bar of homebuilding and for custom- er service in Canada.” San Rufo Homes is to set that bar due to their internal man- date, which is to “guide and support the customer experi- ence.” Truly, everything San Rufo does is about ensuring the customer experience is a positive one. Of course, that doesn’t mean they don’t make mistakes. It means that if they do, they will own up to them and make them right. “We’re not perfect all the time,” John says. “Nobody is. There’s going to be the odd situation where the client isn’t satisfied with something we’ve done, but we’ll be the first to say that when we’re wrong, we’re wrong, and we’re going to do whatever we can to correct it. I don’t think there’s a client out there who can say that we didn’t own up to an error.” The vast majority of the time, however, it doesn’t come to THE CONSTRUCTION SOURCE CANADA