The Construction Source

hance the design, while also be- ing practical and cost efficient to construct. The home buyer’s price point is always kept a top priority. Before construction starts, San Rufo goes on to present the actual working drawings to the client for review, approval, dis- cussion; as well as offer any suggestions to suit the client’s lifestyle. They make sure the client clearly understands what they are looking at, and that they fully know what they are buying. The goal is to confirm that everybody is on the same page, and that expectations are fully aligned. If the client is not getting exactly what they want or expected, that’s a problem, and San Rufo makes it their mission to resolve that problem before construction begins. “It’s a very client-driven pro- cess,” John says. “Our en- tire business model revolves around the client.” San Rufo’s focus on customer satisfaction is the reason they have been so successful over the past 10 years. Their team devotes a lot of time and ener- gy into building not just homes, but trust and accountability with the people they work with. As a result, they have devel- oped a longstanding reputation for honesty and integrity. That integrity has been rewarded by clients in their ratings and re- views, as well as acknowledged by the industry at large. Recently, for example, San Rufo’s focus was recognized at the 15th Annual Avid Awards in 2018, and then again in 2019. There, they received an Avid Benchmark Award for being in the top 25 per cent of customer ratings nationwide, two years in a row! The Avid Awards were created MARCH 2020