The Construction Source

nity and respect. He was com- mitted to being responsive to them, and to answering any questions they had. And if the customer ever had a problem, he believed in coming to the ta- ble with solutions. Those are all policies the company still em- braces. “We work closely with our cli- ents,” Lisa says. “If changes or issues arise, we’re quick to ac- commodate them. If we have ideas about how they can save money without sacrificing qual- ity, we’ll present them. It’s all about making sure they are sat- isfied at the end of the day.” That customer service philoso- phy – combined with the supe- rior quality of their product – has consistently translated into repeat business and referrals, according to Lisa. She says that general contractors often hire them multiple times in a row, and she says that the company has been working with some for as long as she has been working there. THE CONSTRUCTION SOURCE CANADA “Nick was always adamant about that. It’s something we would never compromise on.”