The Construction Source

“We are very knowledgeable and very efficient when it comes to residential high-rise,” he says. “We like doing them because we’re good at them, and because they’re long-term projects. They keep us busy, and they give us the opportu- nity to establish fantastic and long-lasting relationships with all of our stakeholders – with our clients, trades, suppliers, and consultants.” Wade explains that they build and maintain those relation- ships by always acting ethical- ly and transparently. When it comes to clients, for example, he says “we listen to exact- ly what they say” and “we try to bring their vision to life to the best of our ability” – but at the same time, he says, “we’re honest with them about the re- straints, whatever they are.” “We don’t hold anything back,” he explains. “We believe in be- ing up-front. If there’s a prob- lem, we tell them, and if things are going great, we tell them. We have found that a lot of our clients truly appreciate that honesty. They don’t like it when builders hide things from them.” That open and honest ap- proach has resulted in a lot of repeat business and referrals, Wade adds. He says the vast majority of their clients they have worked with more than once, and of the first-time cli- ents, almost all have come from past-client recommendations. “Last year we did a chiropractor clinic and that person recom- mended us to their neighbour,” Wade says. “Now we’re building a medical centre for them next door. I like to think that shows we’re doing the right thing.” That repeat business is also testament to the quality of their workmanship. They ensure that quality by only working with like-minded subcontractors, by employing hands-on superin- tendents and project manag- ers, and by employing a quality coordinator whose whole job is reviewing finishes to make sure they meet the company’s high standards. THE CONSTRUCTION SOURCE CANADA