The Construction Source

THE CONSTRUCTION SOURCE CANADA “Our high performance homes are smarter, healthier to live in, provide greater comfort, and are build more sustainably and energy efficiently,” he says. “Clients can start saving on their utility bills right away and significantly reduce their carbon footprint.” In addition to the company’s quality product, Koen also cites the quality of their customer service. “We treat each customer like they are family,” he says. “Being responsive to their needs and directly available is of the utmost importance to us. Without clients, we don’t have a business. And without their referrals, we don’t have a long-lasting business. So we do everything we can to make the process of building as positive as possible.” “I try to put myself in the client’s shoes, and consider how I would want to be treated,” he adds. “That approach seems to be working well. We do customer insight surveys on every job, and we have an extremely high rate of customer satisfaction. I’m very proud of that, I want to keep getting better.”