The Construction Source

DECEMBER 2020 care of everything.” Dan also takes care of a lot of the process personally, especially where the client is concerned. When they have a question or want to change something, they always deal with him directly. They don’t have to go through a receptionist or a site supervisor and hope that he gets the message. There’s no confusion over who is in charge or responsible. He oversees all the projects individually, interfaces with all the clients, and provides all the pricing. “I give all the clients individual attention,” he says. “I believe they appreciate that. I believe it takes the stress out of the process, because they never feel confused or in the dark. If they need something, they know they can reach out to me directly and I’ll take care of them.” That stress-eliminating ability – combined with all the aforementioned points of difference – has translated into a long history of repeat work and referrals. In Dan’s time with the company, he’s worked with one family on three different projects. In another instance, he did two separate jobs for one client, and then another for that client’s parents. “That’s how we get most of our work,” Dan says. “It’s from people recommending us to their friends and family. It’s from people walking through their friend’s new home and asking ‘Who was your builder?’ That’s how we’ve built and maintained our reputation.”