All that said, though Ross Contracting strives to do as much work as possible with their own team, they still have relationships with a trusted roster of subcontractors. According to Jeff, those relationships are “very, very strong” and “built on mutual respect.” “When we’re looking for subs, we don’t look for numbers,” he says. “We look for quality and customer service. If they serve me well, if they’re respectful, and if they do a good job, then I’m very happy to turn around and pay them well and pay them quickly. We’ll always send them a cheque within 30 days.” Again, fostering those kinds of relationships – with both subcontractors and in-house teammembers – is a key part of how Ross Contracting achieves efficiency and meets aggressive timetables. That efficiency, in turn, is one of their major points of difference. It’s not the company’s only point of difference, however. Jeff believes that another thing that sets them apart is the guidance they provide clients, particularly their willingness and readiness to tell clients when they don’t think something is a good idea. “We’ll be respectful about it, but if we think something is a bad idea, we’ll let the client know,” Jeff explains. “We don’t want them to burn money. We don’t want them to spend money where they shouldn’t be spending money. If it doesn’t make sense to me, or if I wouldn’t do it for myself, I’ll talk to them about it. I’ll explain my thinking. Ultimately it’s their decision, but I want to help them make the best decision possible.” “No matter what, we try to guide clients as best we can,” he THE CONSTRUCTION SOURCE CANADA
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