for them.” The feedback from those clients, Trent says, has been extremely positive: “They’ve gone from banging their heads on the wall to asking ‘How did we go so long without this?’” he says. “They love how much more streamlined we’ve made their systems. They definitely see the value.” According to Trent, clients like those choose Genesis in the first place because of their reputation. Within the Interior and the Lower Mainland, especially, he says they have become a trustworthy name in controls. “I think I’ve done a really good job building trust with our clients,” he says. “I’ve always been a person that believes that if you do a good job for your client, and if you’re honest and you’re fair, then word will get around. I think that’s what’s happened for us. We’ve earned a lot of word of mouth. We’ve become known for doing a good job and for doing what we say we’re going to do.” “There are a lot of companies that will send out a price for a job, and then halfway through the project they’ve got their hand out and they’re looking for more,” he further explains. “Whereas when we bid a project, we make sure we really sit down first and uncover what it is the client wants at the end of the day and what it’s going to cost. We cover our bases at the beginning. That way we don’t get surprised along the way.” FEBRUARY 2023
RkJQdWJsaXNoZXIy OTYzNTg=