stringent” QA/QC procedure on every one of their five value streams through the shop. They have a set of standard operating procedures, and QA/ QC standard procedures and documents that have to be completed before any product goes out. They also customize their procedures depending on the requirements of the project. This includes pressure testing, full dimensional checks and various levels of nondestructive testing by third party inspectors. Sam explains how that stringency has paid off: “Our defect rate, in terms of the shop, is less than half a percent on a month-to-month basis,” he explains. “We think that’s pretty amazing. We’re very proud of that fact.” The quality control continues on-site. Shalana Morton, Senior Project Manager, can speak to that: “We develop a project-specific QA/QC plan for each job, which outlines the quality control from rough-in to deliveries to commission,” she explains. “We do pipe-testing, duct-testing; we verify that everything is installed as per the drawings. We make sure all our rough-in heights are correct. We make sure our start-up reports and commission reports are filled out properly. It’s really allinclusive.” “We take quality very, very seriously,” Shalana says. PITT MEADOWS PLUMBING
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