Northwood Window & Door Centre

THE CONSTRUCTION SOURCE CANADA possible of why the client has approached them. “Our tagline is ‘quality in the details,’” he says. “So we make sure we understand the details. We pepper our clients with questions. We figure out if they are coming to us because they have a leak, or because something was damaged, or because they just want to change something cosmetically. Once we’ve assessed the situation and figured out the core of what the problem is, we can come up with the proper solution for it.” “By doing that, we often save our clients a ton of money,” he adds. “A lot of the clients come in thinking they want something, but it’s not what they really need; it’s not really going to help their situation. We’re able to educate and advise them, and find them a solution that’s actually going to solve their problem.” As an example, Andrew says clients often come to him when the weather is turning thinking they need a new door, because ice is forming on their existing one. After asking some questions, he discovers what they really need is a little bit of weather stripping. A new door could cost $3,000, while some weather stripping might only cost $150. In that case, giving the right advice means less money for Northwood, but Andrew – like his parents before him – believes that a client’s trust is more valuable. “We’re honest about what they need,” he says. “We want to