DNM Enterprises Ltd.

THE CONSTRUCTION SOURCE CANADA clients choose DNM Enterprises for their personal service. “What it comes down to, what we’ve found out, is that customer service is the answer,” he says. “People want to spend their money and get efficient service in return. When they call, they want someone to answer. When they send an email, they don’t want to wait a week to hear back. When they want to make or discuss a change, they want it to happen fast. Everybody wants information quickly.” DNM Enterprises offers that rapid responsiveness. They are able to able to do that because, one, they have made it a priority among their staff, and two, they utilise the construction technology and software that makes it simple. Among their residential clients, Derek says that ease of communication is particularly appreciated. Derek says that commercial clients ultimately want the same things. That may not be the conventional industry wisdom, he admits, but he believes the conventions need updating. “The old adage about commercial work is that clients don’t care as much about quality, they just want the job done fast,” he says. “But we’re starting to find that those clients want more of a boutique builder. They want quality. They want customer service. They want personal, one-on-one time with the owners.” “Maybe that’s not everyone,” he adds. “But we’re finding that our customers want that, and they are getting that with us.” As a result of that personal service, DNM Enterprises has been highly successful at earning customer loyalty. In the residential sector, they have generated most of their work through referrals and word of mouth, and they have done multiple renovations